Hire-and-ride e-scooters

City of Hobart e-scooters

The City of Hobart enables hire-and-ride e-scooter services to operate in the city.

They provide the community with another low cost, active transport option with regulated and insured devices.

Using hire-and ride e-scooters

Beam Mobility (purple) and Neuron Mobility (orange) are currently licensed to provide hire-and-ride services in the City of Hobart.

To locate and use one these e-scooters, download and sign up on their apps.

Travel zones

Under the Tasmanian Road Rules, e-scooters may be used on most footpaths, shared paths, bike lanes and roads with a speed limit under 50km/h.

Hire-and-ride e-scooters are subject to software-imposed speed limits, age limits, geofencing (see FAQs below), compulsory helmet usage and other safety features.

Travel zones for hired e-scooters are enforced using in-built GPS locators and, in busy areas, must be parked in software-designated bays to reduce footpath clutter.

You can view the zones where the City has put restrictions in place for hire-and-ride e-scooter riders on the Travel Zone Map. Beam and Neuron include these zones in their app.

Hire-and-ride e-scooters will generally automatically slow down or stop when entering slow or no-ride zones. However in some instances, geofencing is not possible.

You must still keep watch for physical signage and follow its directions to either move off the footpath and onto the road or from the road onto the footpath.

Travel zone map

Map legend

  • Pink - No scooters or other PMDs on footpath at signed times
  • Green - Preferred parking zones
  • Red - No parking area (outside of parking zones)
  • Yellow - Excluded street as signed
  • Brown - Low speed zone

For more information, click on the relevant zone on the map.

Each company may also enforce extra no-go, no-parking, and go-slow areas that are not on this map.

A full-screen map can be viewed here.

Safety and behaviour

You must be 16 years or older and wearing a helmet to ride.

Before jumping on any e-scooter (privately owned or hire-and-ride) you must familiarise yourself with the Tasmanian Road Rules for personal mobility devices.

You must also read and follow the rules of your chosen hire-and-ride operator (Beam or Neuron) before you start your ride. New riders must complete an online safety tutorial in the app.

City of Hobart is actively engaged in promoting good rider behaviour and safety.

When you are using an e-scooter, remember that you share the space with other footpath users and must give way to pedestrians and people using mobility aids.

Hire-and-ride e-scooters are fitted with dangerous rider behaviour detection, which creates app-based rider alerts, fines, suspensions and customer bans to people doing the wrong thing.

To find out more about how to safely ride with others watch our Share the Space videos created with Guide Dogs Tas and VisAbility:

E-scooter videos

The City continues to work with Tasmania Police, the State Government, hire-and-ride operators and other stakeholders to keep improving the use and safety features of hire-and-ride e-scooters.

Parking

You will find soft-ware designated e-scooter parking bays in busy pedestrian paths and high use areas. We have also rolled out physical parking bays to reduce clutter near public transport networks, shopping and recreational facilities. Look for the white lines painted on the footpath.

Operators provide incentives to park in these bays such as future ride discounts.

You can find the nearest parking bay in your operator app.

A map of the locations of the new physical parking bays will shortly be published on this webpage.

How to report an e-scooter issue

Beam and Neuron are responsible for all aspects of their operations. Any issues can be reported directly 24 hours a day. Illegal or unsafe use can be reported to Tasmania Police.

The operators are also required to report all community concerns and messages to the City of Hobart monthly.

Beam Mobility (purple)

Report a Beam

Phone03 7302 8265
Emailteamsupportau@ridebeam.com

Beam Mobility include tactile instructions and a QR code on their Hobart e-scooter fleet to assist vision impaired citizens report fallen or mis-parked scooters.

Neuron Mobility (orange)

Report a Neuron

Phone03 6163 9791
Emailhobartsupport@neuron.sg

FAQs

What are e-scooters?

E-scooters, or electric scooters, are lightweight electric powered vehicles that are used in many parts of the world as a 'last mile' commuting transport option, and as a tourism transport option.

They are variously known as Personal Electric Vehicles, micromobility devices or (under most Australian legislation) Personal Mobility Devices (PMDs).

What is geofencing?

Geofencing means the ability to use a GPS locator to control where and at what speed a device can operate by limiting or stopping it if it strays outside defined geographical boundaries.

Who is allowed to operate a hire-and-ride service in the City of Hobart?

Beam Mobility and Neuron Mobility were selected to operate services in Hobart as part of a trial of hire-and-ride services initiated in December 2021. As global micromobility leaders they were chosen for their innovation, safety and sustainability records.

Under the terms of the trial licensing agreement, the operators are responsible for all aspects of managing use of their products in the City of Hobart area. The City monitors their operations to ensure they comply with safety and amenity requirements.

At the end of the trial period, Council voted to continue to allow hire-and-ride services to operate in Hobart. The current arrangements with operators Beam and Neuron will remain in place until the first quarter of 2024 while a new service arrangement is developed for hire-and-ride operators.

What was the outcome of the e-scooter trial?

A trial of hire-and-ride e-scooters were introduced in the City of Hobart, alongside the City of Launceston, in December 2021.

At the 20 February 2023 Council meeting, Elected Members voted to continue hire-and-ride e-scooter services in Hobart, with an ongoing commitment to deliver safety and parking improvements in consultation with the community.

Under the decision, any future e-scooter licence fees will be invested into shared on-street parking stations and transit lanes for bicycles, e-bikes and e-scooters.

Council has written to the Tasmanian Government to call for the urgent construction of suitable lanes and better enforcement.

Licence conditions for e-scooter operators will take into account the findings of the hire-and-ride e-scooter trial with particular emphasis on reducing footpath obstruction. These conditions will be considered by Council at a subsequent meeting prior to their implementation.

How was the trial evaluated?

Trial Evaluation Report

A Trial Evaluation Report was presented to Council which included key aims, methodologies, evidence sources, data and findings about the 12-month e-scooter trial.

The report outlines the impact of e-scooter technology in Hobart and the role the City of Hobart can play in managing the impact of personal mobility devices such as e-scooters.

It explores various issues including the environmental benefits and reduction in vehicle emissions, access to low-cost electric vehicle options, and the needs of vulnerable members of the public and the broader community.

Data presented within this report include:

  • usage data from the device providers
  • incident data from the device providers and Tasmania Police
  • accident data from Royal Hobart Hospital
  • community Survey data.

Trial Evaluation Report(PDF, 3MB)

Trial Evaluation Report (Accessible Version)(DOCX, 12MB)

Community Survey Results (Your Say)

The e-scooter trial survey was an open access, self-selection online survey provided on the City of Hobart Your Say website from the 4 to 24 July 2022. A small number of surveys were also collected from people randomly approached on the street.

The survey received significant engagement with 2048 respondents.

It provided an opportunity for community members, both residents and visitors, to provide feedback on the e-scooter trial, including their use of e-scooters, their reasons for using or not using e-scooters, their views on the continued use of e-scooters and any improvements to the trial and future transport options for Hobart.

The City of Hobart engaged Metropolis Research, a social research firm based in Melbourne, to evaluate the survey findings. Metropolis noted that the survey reflects the views of those sufficiently engaged in issues relating to e-scooters to choose to participate and should be read as a poll of interested community members.

Community Survey Statement of Results(PDF, 310KB)

Community Survey Statement of Results (Accessible Version)(DOCX, 454KB)

Other community feedback

Community feedback was also collected through a number of channels throughout the trial including:

  • a customer comment form through the e-scooter webpage
  • email submissions
  • phone calls
  • the City provided a number of opportunities during the trial for members of the disability and ageing community to provide targeted feedback to support changes to trial operations and devices to improve safety for all footpath users.

Every piece of community feedback was read by City Officers and responded to according to the impact on community safety, urgency and relevance to the trial's operations.

A number of lived-experience comments from the public are available to read within the community survey statement of results.

Who was involved in the trial evaluation?

The City of Hobart worked with a range of external agencies to evaluate the impact hire-and-ride e-scooters had on Hobart residents, businesses and other stakeholders.

Council Officers regularly met with Tasmania Police and the Department of State Growth to identify and address safety issues throughout the trial.

Metropolis Research, a social research firm based in Melbourne, was engaged to evaluate the community survey findings.

An external transport consultant was employed to evaluate risk management prior to the trial's commencement, as well as collecting accident comparison data during the trial to inform safety management.

The City of Hobart also worked closely with the City of Launceston throughout the trial and the trial evaluation process to support best practice and community safety.

What is happening with new e-scooter operator permit arrangements?

Work towards a new permit arrangement for e-scooter operators in the City is underway and final permit arrangements will be announced proceeding:

  • further community consultation and co-design with the disability and aging community
  • additional parking amenity and safety mitigation measures
  • a global best-practice review and advice from expert consultants
  • design of appropriate governance and procurement processes.

City of Hobart now expects to implement the new permit arrangements in the first quarter of 2024. The current licensing arrangement with Beam and Neuron will remain in place until then.

What are you doing to improve cycling infrastructure to make the use of e-scooters and other micromobility devices safer?

Improving inner city bicycle infrastructure was a key request through the e-scooter trial survey from both the disability and wider community. There are a number of plans which will support the introduction and funding of new and improved cycling infrastructure.

The City of Hobart is part of the recently developed Greater Hobart Cycling Plan which will guide the joint planning and investment of Greater Hobart councils and the Tasmanian Government, to form an interconnected network of cycling paths across Greater Hobart.

The plan includes a range of projects within the City of Hobart. The first projects in the priority list includes the Argyle/Campbell Street Bike Lane Project due to commence construction around in 2023.

A range of cycling infrastructure projects are proposed in the Draft Central Hobart.

The State Government is developing a new grant program to fund local government bike infrastructure projects. It is hoped this will open up funding for more active transport infrastructure in the future.

The City will be updating the Transport Strategy and Parking Strategy which will build on the work conducted in the Greater Hobart Commuter Cycling Plan.

Can I still give feedback about e-scooters?

E-scooter feedback will continue to be collected via the feedback and report form, email at connectedhobart@hobartcity.com.au or by phone on 03 6238 2711.

Award winner

TasICT Awards logo

TasICT Awards for Contribution to Community, Sustainability & Environment 2022

The City of Hobart's 12-month Micromobility Trial has taken out the coveted TasICT Award for a project that demonstrates excellence in benefiting the Community, contributing to Sustainability or protecting the Environment.

The trial was commended for its significant smart and sustainable city transformation through the Connected Hobart and Sustainable Hobart action plans, building ICT opportunities and outcomes for future data and mobility services in Hobart.