Privacy statement

The City of Hobart is committed to upholding the right to privacy of all individuals who have dealings with us. The City of Hobart will take the necessary steps to ensure that the personal information that members of the public share with us remains confidential.

Personal information is any information which can be used to identify an individual.

The City of Hobart collects, retains, stores and uses personal information where it is necessary for one or more of our functions or activities. Certain information is collected to comply with laws and regulations. Whenever the City of Hobart collects information it will share the reasons with you, upon request.

The City of Hobart only uses personal information provided by you for the purposes for which it was collected and for any other use authorised or required by law, including law enforcement and compliance activities.

The City of Hobart will not collect sensitive information about you without your express consent and unless the collection is required by law.

The City of Hobart is committed to maintaining the accuracy of our customers' information. The City of Hobart will respond to your requests to correct inaccurate information in a timely manner.

The City of Hobart has procedures in place to limit access to your personal information to those employees with a business reason for knowing such information. City of Hobart employees are educated about the importance of confidentiality and customer privacy. The City of Hobart also takes appropriate disciplinary measures to enforce our confidentiality and privacy policies.

The City of Hobart maintains appropriate security standards and procedures to help prevent access to your confidential information by anyone not authorised to access such information. Examples of these security procedures include, the use of computer passwords; firewalls; network security; locked fireproof file cabinets; restricting access to hard copy records; removal of information from computers when they are displaced from service; shredding of unnecessary documents, and more.

The City of Hobart will not reveal information about you or your accounts (including statutory planning representations) to third parties outside the City of Hobart for their independent use unless authorised to do so, or the disclosure is required by a court or tribunal or allowed by law. The City of Hobart does not sell, trade or make available your personal information to others. The City of Hobart shares information provided by you only with other business units within the City of Hobart.

Sometimes it is necessary to provide information about you, your accounts, or property to a service company that the City of Hobart hires to help provide services to you. Where the City of Hobart out sources functions that involve the collection, utilisation and/or holding of personal information, contractual measures are taken to ensure that the contractors and subcontractors do not act in a way that would amount to a breach of privacy standards. These vendors and service companies are required to maintain the confidentiality of this information and abide by all applicable laws. The City of Hobart does not permit third parties to sell or use the information for their own purposes.

Whenever it is lawful and practicable to do so, you will be given the option of not identifying yourself when dealing with the City of Hobart.

Contact details

Please contact the City of Hobart if:

  • you want to change your contact details
  • you want to place a written information access request
  • you want to discuss a privacy concern.

Privacy Officer
City of Hobart
GPO Box 503
Tel: 03 6238 2711