E-scooters

City of Hobart e-scooters

Two e-scooter hire-and-ride operators have been approved to operate in Hobart under a 12-month trial – Beam (purple) and Neuron (orange).

Under the terms of the trial, the operators are responsible for all aspects of managing use of their products in the City of Hobart area. The City will monitor their operations as part of the trial agreement.

How to report an e-scooter issue

You can report e-scooter issues directly to the operators. These messages are monitored 24 hours a day, and the operators will act quickly on your feedback.

The operators are also required to report all community concerns and messages to the City of Hobart monthly.

Beam (purple)

Phone03 7302 8265
Websiteridebeam.com/help
Emailhobart@ridebeam.com

Neuron (orange)

Phone03 6163 9791
Websiterideneuron.com
Emailhobartsupport@neuron.sg

E-scooters and Tasmanian Road Rules

New rules for personal mobility devices (PMDs) commenced on 1 December 2021 to allow PMDs on footpaths, shared paths, bicycle paths and some roads in Tasmania.

For more information on these rules, visit the Transport Tasmania website.

About the trial

City of Hobart and City of Launceston are partnering with Beam and Neuron to supply hire-and-ride electric e-scooter devices for a 12-month micromobility trial.

E-scooters are a popular new transport choice transforming cities around the world. They support emissions reductions and promote healthy active travel, improving streetscape amenity and local economic development. The trial aims to reduce traffic congestion and support local businesses, offering a fun, low-cost transport choice to residents and visitors.

Beam and Neuron are global leaders in micromobility, and have been selected for their innovation, safety and sustainability records.

From 1 December, personal mobility devices (PMD) including e-scooters are allowed to travel on Tasmania's roads, bike paths and footpaths, regulated by recent changes to the Tasmanian road rules.

City of Hobart e-scooters

The City of Hobart is enabling a hire-and-ride model in our city, to give users the option to use regulated, geofenced (see FAQs below) and insured devices. Like other e-scooters, these hire-and-ride e-scooters will be able to travel on footpaths, shared paths, bike lanes and certain roads. Unlike privately owned e-scooters, they will be subject to software-imposed speed limits, age limits, compulsory helmet usage and other safety features.

Travel zones for hired e-scooters will be enforced using in-built GPS locators and, in busy areas, will be parked in software-designated bays designed to reduce footpath clutter and enhance public safety and amenity.

Opportunities for the public to give feedback will occur during the trial.

As the trial progresses, no-ride zones, speed limits and parking areas will be monitored and updated in response to public feedback and trip data.

Current footpath exclusion zones

During certain times of the day e-scooters are not allowed on the footpath in the zones marked pink in the map below. Signage on the footpath indicates these zones and also gives times of day when the exclusion applies.

Note that the Tasmanian road rules presently prevent e-scooters from riding on any road that have lane markings. The City has not attempted to show lined roads or any other features of the road rules on this map.

Riders should make themselves aware of the law before riding.

The green zones in the map indicate preferred parking zones.

E-scooter footpath exclusion zones

Business opportunities

The 12-month micromobility trial has created many direct job opportunities for local people and supports the local business and tourism economy.

E-scooter operators are keen to collaborate with local businesses and develop partnerships and incentives to suit different businesses.

If you are interested in business opportunities, contact the operators directly.

Neuronhobartsupport@neuron.sg

Beamridebeam.com/help - click 'Partnerships'

Feedback

You can report an issue relating to e-scooter signage, designated parking areas or general feedback to the City of Hobart using the online feedback and report form.

Feedback and report form

FAQs

E-scooter icon

What are e-scooters?

E-scooters, or electric scooters, are a lightweight electric powered vehicles that are used in many parts of the world as a 'last mile' commuting transport option, and as a tourism transport option. They are variously known as Personal Electric Vehicles, micromobility devices or (under most Australian legislation) Personal Mobility Devices (PMDs).

Why introduce e-scooters to Tasmania?

E-scooters are one of several new types of PMDs made legal on Tasmanian roads by new State Government legislation in December 2021.

The introduction of micromobility transport options aligns strategically with the City of Hobart's Strategic Plan and the Sustainable Hobart and Connected Hobart action plans to improve connectivity and prioritise opportunities for safe and integrated active transport. Around Tasmania, it also aligns with the Greater Launceston Transport Vision and Work Plan and the Draft Launceston Transport Strategy.

E-scooters will provide residents and tourists with more convenient transport options, while reducing emissions, congestion, and demand for car parking.

Who will be able to ride e-scooters in Tasmania?

The Tasmanian Government has introduced a regulatory framework which allows anyone 16 years of age or older to ride a PMD, if they are wearing a helmet and following all road rules, including speed limits.

Where can they be used?

E-scooters will be able to be used at defined speed limits on most local roads, footpaths, shared paths and bicycle paths. They will not be able to be used on any road with a speed limit above 50 km/h. The City of Hobart has required hire-and-ride vendors to demonstrate the geofencing capabilities of their systems. Geofencing is used to prevent the operation of e-scooters, or limit their speed, in certain locations. It can temporarily allow or disallow e-scooters, for instance during certain events, or near nightclubs and bars on certain nights of the week.

What is geofencing?

Geofencing means the ability to use a GPS locator to control where and at what speed a device can operate by limiting or stopping it if it strays outside defined geographical boundaries.

How will responsible riding be encouraged?

The City of Hobart has required hire-and-ride vendors to demonstrate how they will encourage responsible riding. Their methods include training periods for new e-scooter riders, which would limit the speed and power of e-scooters for a defined period; the completion of an online safety tutorial and technology and incentives designed to strongly encourage helmets. E-scooters may soon be fitted with safety innovations such as AI-based pedestrian identification. They are already fitted with dangerous rider behaviour detection, which creates app-based rider alerts, fines and customer bans to promote respectful e-scooter etiquette and riding.

How will responsible parking of e-scooters be encouraged?

The City of Hobart has required hire-and-ride vendors to demonstrate how they will prevent unused e-scooters cluttering our streets and public spaces. The methods agreed include the establishment of dedicated parking spaces for e-scooters in the city, suburbs and at visitor hotspots, and financial incentives for people to park e-scooters responsibly. It also includes the use of technology to prevent e-scooters being parked near waterways or other sensitive areas. Incorrectly parked e-scooters, or e-scooters that have been knocked over will be detected by on-board sensors and retrieved by the vendors' field support technicians.

How will e-scooters be maintained and monitored?

Hire-and-ride e-scooter vendors have had to demonstrate their plans to collect, charge and monitor their e-scooter fleets. Their methods include regular cleaning and sanitising, regular collection and charging, and regular redistribution of e-scooters to high use areas or proper parking locations. On-board technology assists vendors to ensure that e-scooters are safe and ready to ride.

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