Lodging a Noise Complaint

If you believe that any neighbourhood sounds have become unreasonable noise, you can lodge a noise complaint.

The resolution of any noise nuisance may not be a simple open‑and‑shut case and can be a time‑consuming process. Noise nuisances are taken on a case‑by‑case basis and action will be taken if appropriate. 

To decide what is ‘unreasonable, our Environmental Health Officers need enough information to decide if an average person would consider the situation unreasonable. ‘Unreasonable’ must be an objective assessment, and be based on the point of view of the average person and not just the opinion of the person complaining.

If you are troubled by noise, we suggest that you keep a diary to provide information about the issue. The diary should keep a record of:

  • the type of noise
  • the dates it is emitted (while you are home)
  • the time it begins and ends
  • how long it lasts
  • where it is heard (such as out in the garden or in the lounge room over the television)
  • how it affects you.

Before reporting the issue, consider the following:

  •  What happened? Be prepared to describe the noise in as much detail as you can.
  • Where did it happen? It is always helpful to know where the noise is occurring. If you don't know the exact address, the cross streets and other landmarks are very important.
  • When did it happen? Please report the issue as soon as possible.

 

Lodge a noise complaint

Lodge a noise complaint online using the below online form. If you are unable to view the below form, you can download the printable noise nuisance form(PDF, 44KB) , and send it:

Click here to view form.