Customer Service Charter

The City of Hobart is asking the community for feedback on a Customer Service Charter, through the Your Say Hobart website.

We know that it's our responsibility to provide members of the public with a high level of service. This new version of the Customer Service Charter outlines what can be expected from the City of Hobart and its Officers.

We are reviewing our processes for assisting our customers within the City of Hobart. We have taken previous feedback on board and recognise your dissatisfaction regarding services being clunky and as a result are going back to basics.

You can download the draft Customer Service Charter here(PDF, 266KB).

 You can provide your feedback here: Your Say Hobart website.