Changes to customer services during COVID-19 pandemic

Changes to customer service during the Coronavirus crisis with headset iconicon

The City of Hobart's Customer Service Centre has re-opened for in-person payments and enquiries. Physical distancing and hygiene measures are in place, so please observe any directions or signage. Contactless payment is encouraged. Please don't come in if you are feeling unwell.

If you wish to speak to a specialist staff member, please phone us on 03 6238 2711 to make an appointment.

Online and phone services continue to be available and are encouraged where possible. Assistance is available between 8.15 am and 5.15 pm weekdays by email to or via the dedicated phone contacts listed below. If your query is not listed, please call us on 03 6238 2711 or email .


For payment of rates, dog registration renewals and parking infringements, use our online payment portal or phone 1300 886 745.

For other payments, please call 03 6238 2190. 

Development application inspections: Please call 03 6238 2715 to arrange an appointment to inspect application documents.

Meter space permits: Please call 03 6238 2190 and provide the vehicle's registration number.

Residential parking permits: apply online

Parking infringements: Please call us on 03 6238 2711. Please note that officers are unable to withdraw a parking fine over the phone. You can view photographs of your fine and apply to review your parking fine online

Requests for drainage plansPlease send your request via email to: